Refunds and Exchanges
These are fragile items! They are crafted with polymer clay, and while it is a hardy medium it can definitely break if it is not treated correctly. This means they need to be handled gently.
If your order is damaged when it arrives to you please let me know, I understand that accidents happen during package handling and I’ll be happy to recreate your item! The original order will need to be returned to me and I’ll send you a new one.
For returns, if you get your item and are unhappy with it then please send it back to me in the same condition it arrived within 14 days and I will refund you fully, less the cost of shipping, once it has arrived back to me.
Commissioned orders are not refundable – I define a commission as something you have contacted me to create that is not already showing as an available item in my store. If your commissioned item arrives damaged then I will replace it per the replacement policy above.
Please make sure you are reading the description of the item you have ordered, it often contains important information about size, color, material used. If you have any questions regarding the item please contact me, I am happy to answer any questions you may have!